Germany
RKS Lanka (Pvt) Ltd, Phase II
Export Processing Zone, Katunayake
Sri Lanka
What is the minimum order quantity required for placing an order?
At RKS Lanka, we maintain a minimum order quantity of 25 pieces per model. This minimum ensures that each order meets our quality standards and allows for efficient production processes.
How is the pricing determined for your jewelry pieces?
Our pricing structure is based on the quantity of your order. We offer competitive pricing that becomes even more advantageous as your order quantity increases. Our experienced sales team can provide you with detailed pricing information tailored to your specific order quantities.
Do you provide plating solutions for your jewelry pieces?
Yes, we offer a range of plating solutions, including rhodium plating. Rhodium plating not only enhances the visual appeal of the jewelry but also provides an added layer of protection, ensuring long-lasting shine and durability.
Also we guarantee zero nickel plating in our production process.
Also we guarantee zero nickel plating in our production process.
How can I initiate a new jewelry design or development?
You can provide us with design specifications through CAD files, drawings, or even physical samples. We can then create samples based on your input. Physical samples will be shared with you for approval before we proceed further. Once the sample is confirmed, we will require an official Purchase Order (PO) to initiate production.
What is the typical lead time for order fulfillment?
The lead time for order fulfillment can vary based on the order quantities. Generally, our lead times range from 2 to 4 weeks. Larger orders may require more time to ensure the highest quality standards are met.
Are there any additional features or customization options available for your jewelry pieces?
Yes, we offer value addition services that include enamel coloring, which adds vibrant and intricate details to your jewelry. We also provide laser engraving solutions for personalized designs that make each piece unique.
Can I customize the packaging for my jewelry pieces?
Absolutely, we offer tailored packaging solutions to match your specific requirements. We can arrange jewelry boxes with customized designs, ensuring that your products are elegantly presented and aligned with your brand image.
How can I track the progress of my order?
Upon dispatch from our factory, you will receive a UPS tracking number. This tracking number will enable you to monitor the status and estimated delivery date of your order, providing transparency and peace of mind.
What support do you offer after the sale?
We are committed to providing comprehensive after-sales service, which includes repair and reworks as needed. Our goal is to ensure you are 100% satisfied with our products and services.
In which languages can we communicate with your team?
We communicate fluently in both English and German, ensuring effective communication and understanding throughout our collaboration.
Do you work with metals other than silver 925?
Yes, we do. Upon customer request, we also work with bronze metal. This flexibility allows us to accommodate a wide range of preferences and design requirements, ensuring your unique vision is brought to life.
How do you ensure the confidentiality of client IPs and designs?
At RKS Lanka, we take the confidentiality of our clients' intellectual properties and designs very seriously. We have stringent measures in place to safeguard your creative work. We 100% guarantee that we will not share client designs with anyone. Your intellectual property is treated with the utmost respect and kept strictly confidential throughout our collaboration.